What is in a customer’s mind?

Hi, this post is going to be a review of a product. Previously, I shared a first impression of a hair serum (I will share the link at the end of this post). This is NOT a review of the same product. I wanted to share why I purchased this and the effectiveness of the product. let’s begin!

I was using treatment serum from Sailajah to reduce my hair loss. when I went to repurchase the serum, the stockist recommended their hair tonic. i was curious and had a look on the product. she demonstrated the usage method; it was cool because the tonic is water based. I have sinus, and sometimes I wear scarf and helmet, serum was oil-based and I don’t feel refreshing and soothing whenever I wear helmet after applying serum. Serum soothes my scalp only when i have dandruff / when my scalp irritates due to sun exposure.

hence, I bought 1 to try first. I clearly followed the directions. I sprayed the tonic on partially wet scalp and gently massaged my scalp. by the way, you can spray this on dry scalp too. for the first impression, very soothing and smells amazing. I immediately checked the ingredients. The hair tonic contains:

1. Aqua : water
2. Butylene Glycol: improve the texture & conditions hair
3. Larrea Divaricata extract: volumize, increase thickness, decrease hairloss
4. Hamamelis virginiana leaf water: to treat red scalp, scalp burn-out, and for androgenetic alopecia. ( androgenetic alopecia is receding hairline)
5. Glycerin: soothing & cooling effect, eliminate dandruff, treat sensitive scalp
6. Panax ginseng root: strengthen hair follicles
7. ginger root extract: has antiseptic properties that can reduce scalp infections
8. centella asiatica extract: reduce inflammation & decrease hair loss
9. polygonum cuspidatum root extract:
10. scutellaria baicalensis root extract: reduce dandruff
11. camellia sinsesis leaf extract: improve hair growth & conditions the scalp
12. licorice root extract: soothes sensitive scalp
13. chamomile recutita flower extract: strengthen hair follicles & has anti-inflammatory properties
14. rosemary leaf extract: stimulates new hair growth
15. menthol: stimulate blood circulation in the scalp & cause hair follicles to open up, leading to more hair growth, treat scalp psoriasis.

How about the result? (there are 5 claims listed in their packaging) :

1. stimulates hair production (YES it does)
2. improve hair density (I’m not sure but getting denser in the hairline)
3. prevents premature grey hair ( for me NO because mine is because of genetic & I never make single effort to modify my lifestyle. BUT MY GREY HAIR IS NOT GETTING WORSE FOR SURE) – if you have grey hair due to chemical products it will work
4. helps to strengthen hair (YES!!!)
5. protects the scalp from dandruff & fungus (YES 10000000% AGREED)

other than these claims, I noticed new hair growth in hairline & other parts of my hair as it contains rosemary leaf extract. maybe it contributes for hair regrowth.

This tonic contains 100ml of product and I used these for 3-5 months. From my opinion RM 55 can use up to 3 months, and I can see some progress even in the first month itself. Isn’t worth the price?

Where you can get this product? Click : Follow this link to view our catalog on WhatsApp: https://wa.me/c/60176014251

Testimonial: https://vt.tiktok.com/ZGJUjwV9F/

Tutorial: https://vt.tiktok.com/ZGJUjsKcc/

Hair serum review: https://glowinthedarklife.wordpress.com/2019/01/25/your-hair-is-your-crown-hair-serum-first-impression-review/ (I will post the updated version soon because they have upgraded the product)

I tried to give a quick & informative review. Hope this benefits you. Thank you

Ways to verify a trusted seller

Online Shopping might be risky although it is easy for us to purchase something. We’re not new to online shopping. But, this pandemic season give us the urge to online purchasing more than usual. Unfortunately, online shopping is not only make shopping easier but it is also making scam easier. Hence, I’ll share simple yet effective steps to do safe online shopping.

Firstly, stalk! Yes you’ve to really stalk the profile. I did not only mean social media but I am also stressing out about the online shopping platforms such as shopee, lazada & mudah.my. There are several aspects that you need to keep in mind.

The most important thing is identity. You are scrolling your screen and an ad popped up. It seems attractive as the price of the item is way more cheaper. I feel you but put your excitement in a side and check their profile.

What is their username?

Many organization band members that use the name of their organization as a username. Username is the name of the user! Non of the organizations have shopee or lazada accounts. Honestly, they don’t need it as they already have their own website where you can purchase from them directly. So, if you came across a profile without valid username, the chances of getting cheated is really high

Next, is there any other way that you can contact the seller?

An entrepreneur doesn’t only depend on 1 source to get database of customers. For an entrepreneur, database is king! So, they have other platforms to share contents with their customers.

For example, I am a dropshipper for Sailajah Hair Care Products. You can find my business IG, FB accounts, my personal accounts, my fb page, pinterest account, blog, YouTube, Twitter and Tumblr. I’ve linked all these profiles in my FB & IG account. Even in my tiktokt, I’ve linked my personal Instagram and YouTube accounts.

Content is Queen. So, trusted sellers will find a way to brand themselves in different platforms. For example, if you sell clothes, you can post photos of yours in amazing outfits and you might pin your pictures in Pinterest. So, your IG / FB followers have a chance to view your dress collections. Meanwhile your pinterest followers or anyone who saved the similar boards can access your photos and it gives engagement to your account.

From a customer perspective, price is not the only thing that I care about. I have to use the item and I really want to know the advantages of the products, I also want to know whether it meets my preferences or not, overall the quality of the items. Even, if I’m thinking of to purchase a book. I want to make sure that I receive it fast and safe. So, where do I get all these details? From their personal account right? I can see the feedbacks of customers once received the items, Cod’s and other postage details.

In my case, I make use of many social media platforms. Those who have FB might not have Instagram, tiktok or pinterest, some might not interested in reading blog post but love watching YouTube videos. So, these platforms reach out potential customers with same preferences from different sources.

From this, you’ve definitely seen the face of the person. Next, check for the validity of the information shared by those sellers. Main information is the price. I know that cheaper price is what you want but spare a couple of minute to reach out the HQ’s official account. If there’s no promotions announced by the HQ itself and there’s someone selling cheaper price, then it is a violation.

According to the consumer act protection 1999 (Akta 599), fake or misleading representation is a big NO!

Although you bought a product from an unknown person in a cheaper price, and received it that doesn’t mean the product is in a good quality. It might be the local.

Apart from the sellers profile, you need to check on the products packaging. Local products definitely have errors that we definitely overlooked such as logo, spellings of the brand and other claims on the products, serial number and ingredients.

And do make sure of the payment procedures. Make sure that the seller is the account holder before transferring any amount. You can verify the details of the seller in CCID portal

You can even verify their phone number in this portal. Do not make any transfer if the account holder name is not similar with the username and if the handphone number is not similar registered with the bank account. If you want to know how international banking works, just leave a comment. I’ll post a separate post soon.

I hope you get many inputs on choosing the right seller. Please don’t put yourself in risk.

For more: https://youtu.be/ZTyXASrv1m0

Thank you

YOUR HAIR IS YOUR CROWN! – Hair Serum First Impression & Review.

We know that our hair is the main asset of our appearance. Definitely, we hate problematic hair. Hair fall is the biggest drawback for many youngsters in these days. We expect silky, smooth and frizz free hair and try various hairstyle products from the market. At the same time, excessive heat and chemicals will provide instant good result at that point. You know what will happen after few months. Today I’m not going to waste time by sharing reasons of hair fall. Let me share about a promising product that repairing my damaged hair for a week. Before jump in to the review let me share how I struggled with unhealthy hair.

I’m a huge fan of castor oil because it
promotes hair growth and nourishes my hair. I’ve been using that from 2013 and at some point, my classmates were started to ask what are the products I’m using for my hair. But, when I go to university, the entire environment changed. I’ve started to use water from different region. Moreover, the climate is different here. Being a hosteller, my diet drastically changed. In a result of all these above, I started to experience dry scalp, dandruff, dry hair, and eventually hair fall. So, thickness of my hair reduces drastically during my second year of diploma. I started to chop my hair and preferred short hair since I can’t have voluminous hair. Nevertheless, I can clearly see better result when I’m not going to classes. For instance, study break. So, I started to track my activities and I get to know that pollution was the most cruel enemy in my life. Yes! my hair care routine is basically hot oil massage for 10 minutes trice a week and wash off with my herbal powder. This was my routine from 2013 till last week. Though, I can’t control my frizz hair and hair fall when I have a busy schedule. My hair condition was totally upside down when I don’t have classes. So, I need something that protects my scalp and hair in a daily basis. Because of the heavy texture and bad odour, no one love to apply castor oil and sit in a class which have minimum 3 air conditioners.

Though my need is something to replace castor oil whenever I stepped out of my hostel. The requirements of haircare product from my opinion are, repair my damaged hair, free from chemicals and smells good. So, I was searching a lot of product recommendations from many sources. Nothing captures my heart except one! That is Sailajah Hairfall Control Serum. I was checking out the testimonial given by the customers and I decided to try it out. But, I’m not a patient person to order via online and wait for a week or more than that. So, I just went to their outlet at Klang. I bought the serum last week; 16th January. The price of the serum is RM55 and RM60 in Sabah and Sarawak. If we buy the serum and shampoo the price will be RM105. The bottle contains 135ml or 4.6 oz of serum. The product is distributed by Total Beauty For You SDN BHD from Masai, Johor. Then, this product is manufactured in Malaysia.

Now, let’s go to the review of product in terms of packaging. The product is stored in a plastic bottle, which have a pump and a cap on top of it. The pros of the packaging are the container is very light weight and the pump give a good control while using. In other word, a good control prevent product wastage. For the cons, the pump become lose too often. So, whenever the bottle placed horizontally, there’s a high chance of leakage. On the cap of the bottle, there’s a sticker stated ‘9 benefits in 1 Overall HAIR HEALTH BOOSTER with 6 in 1 Oil Extract. Crucial details such as benefits of the serum, ingredients, directions and caution are printed and stick on the bottle. It is important to follow the directions to see a good result.

For the ingredients, this serum contains 6 in 1 oil extracts. Jojoba oil, amla oil, almond oil, coconut oil and olive oil are the 6 oil extracts. The benefits of each oils clearly stated in the bottle. Jojoba oil extract prevents dryness in hair and breaking along with promotes hair growth. Amla oil makes provides shine and acts as a natural hair conditioner and maintains natural hair colour. Almond oil plays main role in treating hair loss and repair damaged hair. Coconut oil is good for dandruff and prevent breakages and split ends while contributes in hair lightening. Olive oil moisturizes the scalp. Meanwhile, argan oil will make hair softer, shinier, silkier and tames frizzy hair. This serum contains sesame seed oil, Tocopheryl Acetate, Lippophae Rhamnoides Fruit Extract, Portulaca olaracea extract, Matricaria extract, rosemary leaf extract, sodium hyaluronate, phyllaantus emblica extract, Prunus amygladus, dulcis oil, malus domestica fruit culture extract, olea europaea fruit oil, simmondsia chinensis seed oil, capric triglyceride, cocos nucifera oil, licorine root extract, argania spinose sprout cell extract and fragrance. Important note: this serum is unisex

The 9 benefits that mentioned in the product are nourishes, detangle, cure premature grey hair, shiny hair, adds softness, strong scalp, stimulate hair growth, damage repair and repairs hair breakages and split ends. In 1 week duration, I agree that this serum nourishes my hair, detangle my hair, provides shine to my hair, add softness to my hair. I have to be patient to see the rest benefits visibly.

In terms of service, I went to the outlet and had consultation with the consultant. The service was really good, she answered a lot of enquiry and also provided a tester. So, it enable me to do a safe purchase as I’m verifying the accuracy of Instagram models testimonials. What I noticed from her consultation was her honesty. Her honesty makes me to trust this product. She said that I only need the serum since I’m already using herbal powder. So, who are using chemical shampoos must buy Sailajah Shampoo for better result. At that moment, I realized that the whole team are confident with their products quality. If the product is not that quality then, they have to lie to get profit.

Now, move on to what I feel about the product. I am not preparing any extra DIY conditioner from last week. I really feel amazing about the texture of my hair. Because it is frizz free, tangle free and easy to manage. From my opinion, this serum is unique from some other serums because my hair is non sticky. I have used some other brands’ serum and those serums made my hair really oily. Sailajah serum separates each strands of my hair. Then, since I have wavy hair each curls stand out. I mean each curls have body. I’m really in love with the fragrance and the fragrance lasts till your next wash. So, I don’t need to use a dry shampoo during my bad hair days. In short, I will never have bad hair days after this. If you are planning to buy this product, just type Sailajah in Instagram and you’ll get the contact details or just type the same thing in google map. I will definitely update how well this product worked for me after 2 months.

THANK YOU!